Student Health Services Office Manager
Reporting to the Director of Student Health Services or designee, the Student Health Services Office Manager performs a variety of clinical and administrative support functions.
- Perform initial patient work-ups including the taking of personal and medical histories;
- Organize exam rooms: set-up for specific procedures, ready room for next patient, general upkeep/exam room supply maintenance;
- Understand and comply with HAZCOM procedures and policies as part of the University’s comprehensive OSHA compliance program;
- Understand and comply with OSHA Blood-born Pathogen Standard and related policies;
- Understand and comply with the University of Bridgeport Safety Manual;
- Supervise student workers/Graduate Assistants including scheduling and timesheet approval
- Manage the on-line scheduling of counseling appointments;
- Perform key clinic functions including:
- Triage calls and visitors to determine the nature of the request and refer to the appropriate staff member
- Review patient information for billing, administrative or other purposes
- Distribute informational materials, medical records and a variety of related forms
- Collect and record payments
- Act as a key resource regarding Health Services and Counseling Services policies and procedures, fee schedules, services and programs
- Provide assistance in forms completion
- Call in referrals/schedule appointments to other health care providers including consultations, radiology, lab tests, and rehabilitative services
- Maintain patient chart file system including production of the daily patient list, pulling of patient charts and maintenance of file integrity;
- In accordance with regulations and established protocol guiding release of information to third parties, process medical records requests including routing to physician for approval, copying and preparation of related billing invoice;
- Perform data input and retrieval utilizing patient record system;
- Responsible for the processing and proofing of clinical notes, correspondence, reports, forms, manuals and other materials from typed, taped or handwritten copy;
- Maintenance of office and clinical supplies including the procurement related purchase orders and associated record keeping.
A Bachelor’s degree is preferred; an Associate’s degree in a related discipline plus two to three years of related secretarial/clinical experience or a combination of directly related education and experience from which comparable medical knowledge and skills are required. Previous supervisory experience required.
Skills & Abilities
- Good technical knowledge/ triage skills related to assigned clinical duties; medical terminology or medical assistant certification is highly desirable. At least two years’ of administrative experience with data collection and management, data entry, and advanced Microsoft Office and Excel skills;
- Supervisory and administrative experience, including hiring, directing and evaluating student personnel;
- Good organizational skills;
- Ability to carry out program policies with minimal supervision;
- Capacity for independent judgment;
- Ability to problem-solve across multiple departments.
- Ability to communicate effectively in oral and/or written form and to establish effective relationships with staff and students;
- Ability to work with ethnically, culturally, and socially diverse students, staff, faculty, and other constituencies required.
- Ability to use discretion in handling confidential information.
The University of Bridgeport is committed to building a diverse university community and encourages members of underrepresented groups to apply. Review of applications will begin immediately and continue until the position is filled. Qualified applicants should send a letter of interest, a current resume or curriculum vitae (including contact information for at least 3 references), either electronically or by mail to:
Department of Human Resources
Student Health Services Office Manager
University of Bridgeport
Wahlstrom Library, 7th Floor
126 Park Avenue
Bridgeport, CT 06604
Fax: (203) 576-4601
It is the policy of the University of Bridgeport to prohibit discrimination in admissions, educational programs and employment, and in the provision of services on the basis of legally protected class characteristics (unless there is a bona fide occupational qualification related to employment), or any other unlawful factor. Protected class characteristics include race, color, ethnicity, religion, age, creed, ancestry, workplace hazards to reproductive systems, sex (gender identity, gender expression, and sexual harassment), marital status, civil union status, sexual orientation, genetic information, pregnancy, national origin, physical/mental/learning disability, veteran status and any other group protected by civil rights laws.
The University of Bridgeport complies with Clery Act and maintains records of campus crime statistics and security policies. Copies of University of Bridgeport Clery Act reports are available at http://www.bridgeport.edu/Media/Website%20Resources/documents/life/CampusSecurityReport.pdf