Online FAQs

Online Learning (FAQ’s) Frequently Asked Questions

University of Bridgeport

Is the University of Bridgeport accredited?

Online Courses

What is the online learning environment?
How does the online program work?
Do I have to be on a computer at a specific time?
What type of computer system do I need?
Is there a way to discuss the course material with other students?
Is it possible to contact the professor privately?
How often will I receive feedback from instructors?
How do I submit course assignments?
When do I submit assignments?
How long can I take to complete my course?
How can I obtain a course extension?
What if illness or a serious problem prevents me from working on my course for several weeks?
Can I repeat a course?

Getting Started

Must I apply to be admitted into UB?
How do I apply to be admitted into UB?
How do I register for courses?
What do I do to begin a course?
What if I have a question about my course?
How much time will a course require?

Exams

How are exams taken?
Who is an appropriate exam proctor?
What if I am unable to take my scheduled exam because of illness or unplanned conflicts?
How do I re-take an exam?
Since I’m just taking the course for personal interest, may I audit it and not take the exam?

Grades and Graduation

When will I receive my final grade?
What if I find that my course does not suit my needs and I wish to drop?
Can I receive a refund if I drop a course?
What if I don’t complete the course and fail to drop by the deadline?
After I have completed all the requirements for my program, do I graduate automatically?

Student Library Service

Are library services available for online students?

Financial Aid

What financial assistance is available?

Grievance and Appeal Procedures

What is the process for filing a complaint?


 

Is the University of Bridgeport accredited?

The University of Bridgeport is fully accredited by the New England Association of Schools and Colleges (NEASC). The University also is accredited by the Board of Governors of the Connecticut Department of Higher Education.

What is the online learning environment?

The online learning environment allows students to apply for admission, register for classes, access university services, and take online courses entirely online. The online classroom is conducted through Canvas, and offers students electronic access to course materials, communication with instructors and fellow students, and other online resources, 24 hours a day. For more information read How It Works.

How does the online program work?

UB Online courses allow students to complete coursework entirely online, at any time from any place. As an online student you can work from your home or office at your convenience, while reading, writing, analyzing, researching, and thinking about the subject you are studying. The courses are designed to be interactive and engaging, developed and taught by trained instructors. Online courses are not self-study courses, and require weekly participation. Each course has its own course materials, assignments, and course activities, which can consist of a combination of textbook readings, lecture notes, audio or video presentations, discussion boards (where you interact with instructors and other students), online tests and quizzes, written assignments, and library research. Some programs do require limited campus visits at the beginning or end of the program.

Do I have to be on a computer at a specific time?

No, online courses are primarily asynchronous (not in real time), therefore you do not need to be on your computer at the same time as the instructor or other students. You can do much of your work offline, but you do need to be online at least 2-3 times per week to access course materials, complete assignments, and participate in your course discussion board. Assignments are typically given on a weekly basis, and you’ll have to complete your coursework within that time frame. Some instructors utlilize real-time chat rooms, or offer online “office hours”, however most course activities are not in real-time.

What type of computer system do I need?

To enroll and participate in the online courses at the University of Bridgeport, you will need regular access to a computer with a reliable Internet connection. Students should be able to use a word processor, send and receive email, and be comfortable using the Internet. For more information read our computer requirements & skills. A traditional desktop or laptop is recommended for online students. Mobile devices are supported and can be used for normal viewing of your courses, but may not be optimal for performing all activities and assignments. Click here for more information on Canvas mobile apps.

Is there a way to discuss the course material with other students?

The group discussions resemble a round-table type discussion, where you will be asked to post your answers to questions asked by your instructor, and to respond to answers from other students. This interaction with instructors and other students is an invaluable part of the online learning experience.

Is it possible to contact the professor privately?

Yes, each instructor can be contacted privately through e-mail (and some faculty offer the option to contact them by telephone).

How often will I receive feedback from instructors?

Students can expect instructors to respond to questions within 48 hours (often faster), to give grades with feedback within one week, and to actively participate in the online classroom. Keep in mind that instructors are not expected to monitor their online courses on a daily basis.

How do I submit course assignments?

For each course the instructor will provide instructions for submitting assignments. Most assignments can be completed directly within your online course. Assignments for an online course typically consist of a combination of tests, quizzes, papers, discussions, and projects, and vary by course.

When do I submit assignments?

The assignments posted by the instructor will also contain a due date. The online course syllabus should also list the course schedule for the whole semester, the assignments and their due dates, and you should consult the syllabus often throughout the course.

How long can I take to complete my course?

Most online courses take approximately 8 to 16 weeks to complete. It is expected that you will complete a course within this time frame. For each course you’ll have various deadlines for assignments (typically weekly) and a schedule for exams. So, although you can work on your own time, at your own pace, you will have requirements for timely completion of assignments and exams.

How can I obtain a course extension?

An extension to complete a course (incomplete) requires permission from your instructor. In some cases, an extension may prevent you from taking the next sequence of courses. Typically, an incomplete is only granted when certain conditions are met, so incomplete policies should be discussed with your instructor and academic advisor as soon as the need for an extension has been identified.

What if illness or a serious problem prevents me from working on my course for several weeks?

If you know ahead of time that you will need to miss more than one week of a course, you should wait until the next term to register for that course. If an illness or other serious problem interferes with completing the course, then you should request an “Incomplete” or “Medical Withdrawal” for the course. You should consult with your academic advisor for further information.

Can I repeat a course?

Yes, although repeating a course requires re-registration.

Must I apply to be admitted into UB?

All degree programs require students to be admitted to the University of Bridgeport. Students may usually take individual courses without being admitted to the University of Bridgeport as a full-time student, although a Special Student form is required. Some courses require that pre-requisites be met before enrollment. Please consult with the academic department offering the course for specific requirements and procedures.

How do I apply to be admitted into UB?

Applying for Admission to the University of Bridgeport can be done completely online. Specific admissions requirements vary by program. Complete application instructions can be found by contacting admissions.

How do I register for courses?

After you have been admitted to a degree program (or submitted a Special Student form for individual courses), you can register for courses online. Complete registration instructions can be found on the Current Student page.

What do I do to begin a course?

One week prior to your first course, you will receive instructions by email for accessing an Online Orientation that will teach you how to use UB’s online classroom. On the day your courses start, you should login to Canvas through myUB (the same way you logged in for the Online Orientation) to begin participating in the courses. Once in Canvas, you’ll see a list of courses under the “Courses” tab, each with specific information from your instructor regarding assignments, activities, and other course requirements.

What if I have questions or need technical support?

For specific questions about your course, you should contact your instructor. For general questions regarding your academic plan of study, you should contact your academic advisor. For technical questions and other assistance, visit our Online Support page.

How much time will a course require?

The time spent each week on an online course varies from student to student and course to course. On average, you can expect to spend 5-10 hours a week per course on reading lectures and textbooks, participating in class discussions, completing and submitting assignments, and studying for and taking tests. The time needed for an online course also depends on each student’s commitment, prior knowledge, and organizational skills.

How are exams taken?

Most exams are given online. Some instructors may require exams (online or offline) to be taken in the presence of an authorized test administrator, or “proctor,” in your area. Instructions for exams and other course assignments will be provided by the instructor.

Who is an appropriate exam proctor?

If a proctored exam is required in a particular course, the proctor should be a full time faculty member or academic staff member at a regionally accredited college or university; an education officer on a military base; a minister or priest; a librarian at a public or college library; or personnel executive or manager of the corporation providing your tuition aid. Contact your instructor for further details about a proctored exam.

What if I am unable to take my scheduled exam because of illness or unplanned conflicts?

You will need the permission from your instructor to take the exam at a later date. Permission is only granted in cases of emergency.

How do I re-take an exam?

First, permission from the instructor is required to re-take an exam. Permission is only granted in extreme cases. For proctored exams, new arrangements with a proctor will be required. For online exams, contact your instructor to discuss an extension of the exam deadline.

Since I’m just taking the course for personal interest, may I audit it and not take the exams?

Yes, you may audit a course and be exempt from the exams. An auditing fee is required at registration. Please select “audit” on the online registration form to audit a course. Contact your academic advisor for more information.

When will I receive my final grade?

Course grades can be accessed online through the Webadvisor system after the course has ended. Official grade and transcript requests requests can be made through the Registrar’s Office.

What if I find that my course does not suit my needs and I wish to drop?

Requests to withdraw from a course must be made by submitting a withdrawal form to your academic program advisor. An official withdrawal will result in a grade of W. If you stop attending the course without officially withdrawing, you will earn a grade of F for the course. It is recommended that students consult with their academic advisor to discuss the withdrawal policies and implications prior to withdrawing.

Can I receive a refund if I drop a course?

Yes, tuition refunds are provided to students who officially withdraw from a course. The refunds are pro-rated depending on the length of the course. A tuition refund schedule can be obtained from your academic program advisor.

What if I don’t complete the course and fail to drop by the deadline?

You will receive a final grade of “F” and no tuition refund will be available. Withdrawal instructions and tuition refund schedules can be obtained from your academic advisor.

After I have completed all the requirements for my program, do I graduate automatically?

No, you must apply for graduation. Graduation occurs three times a year: May, August, and December, although the only ceremony is on campus in May. Please contact your academic advisor for a graduation application, and for information on graduation requirements and deadlines. You must meet all graduation requirements in order to receive your diploma. Diplomas are usually sent 2-3 months after the graduation date.

Are library services available for online students?

Yes. You can search for journal articles, books, and other resources through the UB Wahlstrom Library website. Students are able to access electronic databases, newspapers, journals, and Internet links covering a wide variety of subject areas and formats. There is no cost to UB students for using UB’s Wahlstrom library. For a complete list of library services visit the Wahlstrom Library online.

What financial assistance is available?

As an online student you may qualify for financial assistance, depending on your academic level, degree program, and financial and family status. Typically, you must take at least 6 credits per semester to be eligible for financial aid. New students are encouraged to apply for financial aid at the same time they are seeking admission to the University of Bridgeport. You will need to have your FAFSA form completed and be admitted to an academic program before a determination or your financial aid eligibility can be made. The specific forms, instructions, and information are available online at FAFSA online. For more information please contact the UB Financial Aid Office.

What is the process for filing a complaint?

The University of Bridgeport seeks to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of Connecticut while attending UB who desire to resolve a grievance should follow the University’s Grievance Procedure found in the Key To UB. However, if an issue cannot be resolved internally, you may file a complaint with your State. The University of Bridgeport is accredited by the New England Association of Schools and Colleges.

CONTACT INFORMATION

 

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